Refund policy
20-Day Change of Mind Guarantee
We want you to love your Ruhe Ritual Shower Stones™. If you change your mind for any reason, you have 20 days from the date of delivery to return your order for a full refund — no questions asked.
How it works
- Contact us at hello@ruheritual.com; within 20 days of receiving your order, letting us know you'd like to return it.
- Return products to the provided address.
- Once we receive your return, you can choose either:
- A replacement set, or
- A full refund of the product price
To start a return, you can contact us at hello@ruheritual.com. Please note that instructions on how and where to send your package will be sent via email. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@ruheritual.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exclusions:
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ruheritual.com.